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Contract management: Outline
The supplier must ensure that quality and performance stated in the tender documents are maintained (or improved) throughout the contract period.
The Officer of the Council responsible for the administration of the contract will be notified by users of any instances when the suppliers - performance does not meet the required levels and these will be recorded for future contract reviews (unless the incident is serious enough to require immediate action).
Examples of these are: failure to deliver in accordance with the specification of the tender documents and the end user; poor administration of the contract, eg. inability to invoice at the contract rates; inability to supply monitoring information when requested etc.
AvailabilityNormal office hours Mon - Fri 9am - 5pm (except public holidays)
Contact: Legal Services
Telephone: 01706 252440The Business centre, Rossendale Borough Council, Futures Park, Bacup, Rossendale, Lancashire, OL13 0BB