Rossendale Borough Council

Information in other languages and formats

Access to information

Rossendale Borough Council is committed to delivering its services to all members of the local community in a fair and equal way. Anyone in contact with the Council who experiences a communications barrier is entitled to access interpreting and translation services. This includes communication in another language or another format.

The Council will provide translation for written documents into ethnic minority languages and other formats including, large print, Braille, CD or tape. This is a free translation service to its residents in line with our Equality Policy. Help to customers with their interpretation and translation requirements will be dealt with on a request basis.

Employees in the Council's One Stop Shop (OSS) can directly access interpretation and translation services for assisting customers whose first language is not English or require British Sign Language translation if they have difficulties communicating with a Council employee or taking part in at public council meeting.

All Council publications and the information on this website are provided in the English language.

The main languages and dialects used by ethnic minority communities living in Rossendale are Urdu, Bangla, Punjabi, Mirpuri and Polish.

Summary information about our key policies and services is available in alternative languages upon request.

Translating documents:

Take the document you want summarised to the One Stop Shop, Lord Street, Rawtenstall and they will be able to help identify which part of the Council it belongs to. They can also pass on your request for a summary of the relevant information requested. Please click on the icons above to view this information in Urdu, Bengali or Polish.

Urdu

Bangla

polish


Ask an English-speaking friend or relative to contact the council or the relevant department on your behalf.

Council staff will be able to access the interpretation service by phoning 0800 321 3026.

Interpretation can be given in around 150 different languages.

Minicom  - is way of communicating through the phone using text. A phone is linked to a keyboard and enables a person to type a message which appears on a small screen at the other end of the line. When communicating using a text phone the other person with whom you are communicating also needs a text phone.

The number to dial for minicom is 01706  252277.

Accessibility

Rossendale Ward Profiles

Equality Policy

The Rossendale Forum Downloads

Rossendale Community Engagement Strategy

Cemetery Rules and Regulations

Community Right to Challenge Documents

Unauthorised Encampment Documents

Assets of Community Value Register - Community Right to Bid

Children & Young People Dragons Den Competition Form

Have you got an idea for Rossendale's Dragons' Den?

Community Right to Bid: Assets of Community Value Documents

Hyndburn Apprentice Event

Applied Suicide Intervention Skills Training

Rossendale Youth Council Activities

Unitied Utilities Roadworks Information Leaflets

Community Rights - Overview Guide

Rawtenstall Masterplan Consultation - Spinning Point Flyer

Former Valley Centre Rawtenstall - Town Centre Masterplan - Public Consultation

Valley Centre Plans

Footpath 663 (part) at Rockcliffe Road Bacup Public Path Extinguishment Order

Bank Street Leaflets By St Mary's Primary School, Rawtenstall

Summer Fun 2016

Primary Care Access

Working Towards a Dementia Friendly Rossendale

Rawtenstall Town Centre Masterplan Consultation

Affordable Warmth Scheme

East Lancashire Hospitals Trust Dementia Strategy Workshop 8th December 2014

White Ribbon Campaign

Christmas in Rossendale 2014

Improving Public Space in Waterfoot

Winter Service Bulletin

Temporary Rolling Road Closure for Reap Moss Wind Farm

Up and Active Rossendale Pledge Form

Dale Moor - Shared Ownership Homes

Temporary Road Closures

Rawtenstall Town Centre Consultation Leaflet

Remembrance Sunday 2015 Schedule of Commemorations

Smokefree Cars - Guidance

Big Energy Savings Week

Winter Briefing Information From LCC

Reaps Moss Community Benefit Fund is Open

Christmas In Rossendale

£500 Flood Funding Policy

Flood Funding Advice Leaflet

RBC 2015/16 Council Tax Flooding Relief Scheme

RBC 2015/16 NNDRFlooding Relief Scheme

Flood Resilience Grant

Responding to Major Floods

Flood Re

Improvements to Waterfoot Town Centre

Related FAQs

Related Services

Related News

Related Events

Print this page

Email this to a friend