Rossendale Borough Council
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Council Opening Hours and Service Changes Over the Christmas Period

Published Monday, 14 December 2015

Rossendale Alive Man

Information on Council opening times and any changes to services like bins and burials over the Christmas and New Year Period.

 

Council offices will be closed in between Christmas and New Year this year.

The Futures Park offices will close at 12noon on 24th December 2015 and re-open 9am on Monday 4th January 2016. The One Stop Shop will also be closed during this period.

The revenues and benefits call centre will be open as per its standard operating hours but will close at 4pm on Christmas Eve and New Year’s Eve and will not be open on Bank Holidays. You can phone them during their hours of operation on; 0300 222 5944.

Statutory services like Housing Options will be managed on an on call basis by contacting the out of hour’s number; 01706 252578.

Emergency Planning call outs will continue to happen if required via the emergency phone line. Please contact the out of hours number on; 0300 222 5946

For issues such as highways and gritting please contact Lancashire County Council out of hours on; 0300 123 6780.

Bin Collection Information

Our Operations team will still be working to cover collections in between the festive and New Year period. Please note there will be some changes to collection days to cover Christmas Day and New Year’s Day being on Fridays.

If your bin was scheduled to be collected on Friday 25th December it will now be collected on Monday 21st December.

If you bin was scheduled to be collected on Friday 1st January it will now be collected on Monday 4th January 2016

Advice on Managing Your Waste in Winter Weather

We do offer the following advice to residents in order to minimise any bin incidents during bad winter weather:

1.    Do not put your bin out too early: It is best to put your bin out at 7am on the day of collection to avoid leaving it on the pavement for long periods. If you need to put it out the night before please try to leave it until after 6pm.

2.    Do not place your bin in a position where it will block footpaths and force people to walk into the road to get around it: Any accidents caused by careless placement of a bin is the fault of the person responsible for putting it out. This can be especially dangerous in icy and snow conditions.

3.    Do not leave your bin in the road where it will be a danger to passing traffic. This can be especially dangerous in icy and snow conditions.

4.    Do not over fill your bin: If you can’t shut the lid rubbish can spill out when it's being moved or in windy weather. An overfilled bin is also likely to be too heavy for our collection crews to move safely.

5.    Do not leave empty bins in exposed places in bad weather: Empty bins are more likely to get blown over in strong winds and can quickly fill with water in heavy rain. Please try to bring your bin in as soon as you possibly can in windy weather.

Information on collection arrangement during really adverse weather can be found here; http://www.rossendale.gov.uk/info/200084/recycling_rubbish_and_waste/393/adverse_weather_refuse_and_recycling_collections

We will always keep our website and social media accounts up to data should adverse weather condition affect collections at any point.

Burials Information

Monday 21st Dec - Cemetery Office open as usual

Tuesday 22nd Dec - Cemetery Office open as usual

Wednesday 23rd Dec -Cemetery Office open as usual

Thursday 24th Dec - Cemetery Office open 9am-12noon

Friday 25th Dec - Cemetery Office Closed - No Burials

Monday 28th Dec - Cemetery Office Closed - No Burials

Tuesday 29th Dec -Cemetery Office open 9am - 12:30pm

Wednesday 30th Dec - Cemetery Office open 9am - 12:30pm 

Thursday 31st Dec - Cemetery Office open 0am - 12:30pm

Friday 1st Jan - Cemetery Office closed - No Burials

Monday 4th Jan -   Cemetery Office open as usual

We will make every effort to accommodate burials during the holiday period. Please note that the dedicated cemetery line is 01706 238601

Bacup Market Information

Wednesday 23/12/2015 - Open

Christmas Eve, Thursday 24/12/2015 – Open (Additional Trading Day)

Christmas Day, Friday 25/12/2015 – Closed

Boxing Day, Saturday 26/12/2015 – Closed

Wednesday 30/12/2015 – Closed 

New Year’s Day, Friday 01/01/2016 – Closed

Saturday 02/01/2016 – Closed 

Wednesday 06/01/2016 – Open

Friday        08/01/2016 – Open

Saturday 09/01/2016 – Open

Rawtenstall Market Information

Christmas Eve, Thursday 24/12/2015 – Open

Boxing Day, Saturday 26/12/2015 – Closed

New Year’s Eve 31/12/2015 – Open  

Saturday 02/01/2016 – Open 

Thursday 07/01/2016 – Open

Saturday 09/01/2016 – Open

Haslingden Market Information

Tuesday, 22/12/2015 – Open

Christmas Day, Friday 25/12/2015 – Closed

Tuesday 29/12/2015 – Closed 

New Year’s Day Friday 01/01/2016 – Closed

Tuesday 05/01/2016 – Open

Friday        08/01/2016 – Open

 

Public Toilets Information

Open as per usual apart from public holidays (25th and 28th of December and 1st of January 2016) 

Housing Benefit Information

The 4 weekly payment of Housing Benefit due to be paid 30/12/15 will be brought forward so landlords/tenants should receive the payment by 24/12/15; which covers the benefit period 30/11/15 – 27/12/15.

 

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