Rossendale Borough Council
New website customer registration

The Council is due to launch a new website on 09/08/2017. Please note that all customers who have previously registered on our existing site will need to re-register on the new site.

Accessibility statement

The power of the web is in its universality. Access by everyone regardless of disability is an essential aspect.

- Tim Berners-Lee, W3C Director and inventor of the World Wide Web

The team behind this web site are committed towards accessibility, with improvements being made every day to ensure that content can be read easily by everyone.

If you do have problems, or would like to make any suggestions to improve the site from an accessibility point of view, please get in touch with us. Talk to us about the problem and we will listen. You can email the webmaster or you can use the online form.

Accessibility Settings

Within the accessibility settings page you are able to:

  • Increase font size. Another alternative is to press 'Ctrl' and '+' on your keyboard at the same time to zoom in on the page.
  • Change the font.
  • Increase the spacing between letters.
  • Change the colour scheme of the website. Different schemes include  high contrast and soft options.

There are other settings available on your computer designed to increase accessibility. For information on how to optimise your computer to suit your needs visit the BBC's accessibility pages.


Access Keys

  • If you are using Microsoft Internet Explorer 4 on a PC, press alt and the access key character at the same time.
  • If you are using Microsoft Internet Explorer 5 or higher on a PC, press "alt" and the access key character at the same time, then press the enter key.
  • If you are using Microsoft Internet Explorer 5 on an Apple Macintosh, press ctrl and the access key character at the same time.
  • For Netscape 6 and Mozilla, use the alt key on a PC, or the ctrl key on an Apple Macintosh.

Government standard keys

  • S - skip navigation
  • 1 - Homepage
  • 2 - What's new
  • 3 - Site map
  • 4 - Search facility
  • 5 - Frequently asked questions
  • 7 - Complaints procedure (Contacting the Council page)
  • 8 - Disclaimer
  • 9 - Feedback facility
  • 0 - Access key details (this page)


This site has been designed to comply with W3C Web Content Accessibility Guidelines (WCAG) as well as government standards. All pages on this site reach level 'A' conformance from the WCAG, with most pages reaching level 'AA' conformance.

This website has been tested on a variety of browsers, but will work best if your browser is updated to the latest version. Keeping your web browser updated is also essential to keeping your computer secure.

The 'Text Only' option provides a plain text alternative to every page on this web site. Cascading Style Sheets are used to allow the pages on this site to be easily read without styling.

In addition, we have minimized the use of Javascript, to ensure that all browsing media and devices are able to access the information on this site with ease. Where Javascript is used; alternative functions are provided that achieve the same tasks.

The site is also designed to be easily printable - providing a simple, text based output onto paper.


All images on this site are provided with an alternative text description.

Downloadable Documents

Downloadable documents are converted to Adobe PDF format where possible. These can be viewed using Adobe Acrobat, which is available for free.

In some cases files need to be preserved in their original Microsoft Office format. If you do not have Microsoft Office there are free office readers and converters available from Microsoft's website. These will allow you to view the different formats of Office files.


We have made every effort to ensure this web site is easily readable using 'plain English'. Where possible we avoid the use of jargon, it is noted however that technical documents may contain relevant terms and technical  language.


Rossendale Borough Council offers a free translation service to its residents.

Alternative Formats

A summary of information is available on request in a number of other formats including large print, audio cassette, Braille.



Minicom is a way of communicating through the phone using text. A phone is linked to a keyboard and enables a person to type a message which appears on a small screen at the other end of the line. When communicating using a text phone the other person with whom you are communicating also needs a text phone.

The number to dial for minicom is 01706  252277.