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Planning Customers

How we may use your details

As the Local Planning Authority, Rossendale Council collects processes and stores personal information about you in order to administer and assess planning applications, and to fulfil certain legal obligations with respect to planning.

We are committed to protecting your privacy, and this notice is made in light of the requirements of the General Data Protection Regulation in order to advise you how we use your personal information.

Before contacting us about an application, you should be aware that we publish certain information about planning applications, including personal information about applicants and interested parties, online and in a publicly accessible register. Please see “Do we share your information with anyone else?” below for further details about what information will be published.

When do we collect personal information?

We collect information from you when you submit a planning related application and supporting documentation, or contact us about an existing application. This includes contact by email, letter or telephone.

We may also receive information about you from third parties, including planning agents and interested parties who comment on your application.

What personal information do we collect?

The types of personal information we collect may include:

  • Basic personal information including name, address and contact details;
  • Your occupation;
  • Information about your health;
  • Information relating to expressed opinions or intentions in respect of a planning related application;
  • Any other information you provide to us during the application process

How do we use your personal information?

We use the information to administer planning related applications and determine their outcomes, and to fulfil our legal obligations around the planning process.

We do not use the information provided in the planning process for any other purposes unless we are required to do so by law.

Do we share your information with anyone else?

In order to comply with our statutory obligations we must make certain details about planning related applications available in the form of a public register. Regulations also permit and actively encourage this information to be made available online. This includes the name and address of the applicant and, where an agent is acting for the applicant, the name and address of that agent.

We will publish a copy of your completed application form and relevant supporting documents and drawings on our website. We may publish comments and objections on our website, and this will include your name and possibly your address. If the Council’s decision on the application is appealed, the Government’s Planning Inspectorate, who considers the appeal, will ask for copies of all application correspondence and they may publish comments online.

The law requires us to maintain the information on the register of planning applications indefinitely, and as such, information relating to applications will be available on our website permanently. Comments and objections on applications do not form part of the statutory register, and as such, we will only retain these for twelve months following a decision being made unless an appeal is lodged.

In order to protect your personal data from any unnecessary disclosure, we will remove personal telephone numbers, mobile numbers, email addresses and signatures from the information that may be viewed online, but we will not as standard remove these details where they relate to your professional capacity (e.g. as an agent).

We will also remove any sensitive personal data that is legitimately required in the application process, such as information about your health, prior to publication.

We also reserve the right not to publish any documents containing perceived insulting, offensive, abusive or obscene comments.

In order to ensure that no unnecessary personal data is published online, please consider the following:

  • We strongly recommend that you indicate any documents (in whole or in part) containing personal information that you they do not want to be seen by the public. However, we have a legal duty to make available certain details available so we cannot guarantee that such requests will be approved.
  • Please do not include any information in your application, comments or supporting documents which is not required for the planning process;
  • In particular please refrain from sending us sensitive information such as health or medical details where these are not required;
  • Please also refrain from including personal information about other people in your correspondence with us;
  • When sending us comments or objections by email, we recommend that you include your comments in an attachment, so we can avoid publishing personal details such as your email address;
  • We do not require a signature on any correspondence you send, and recommend that you do not include this to avoid the possibility of this being copied for possible use in identity theft.

Sharing information with other organisations

If an appeal is lodged against a decision we make, the Government’s Planning Inspectorate will ask for copies of all application correspondence, which may contain some personal information about applicants and third parties who have commented on the application.

We will not share your information with any other organisations unless required to do so by law.