Committee and Member Services Officer
Salary – £24,054 - £25,878
Hours – 37 hours
Location - Office based, hybrid working
Working as part of the Committee and Member Services Team you will be responsible for preparing agendas, taking minutes of committees and other meetings and providing support services to elected members. You will administer Freedom of Information requests and liaise with the Local Government Ombudsman in relation to their enquiries.
NVQ level 3 or equivalent
Level 2 Maths and English or equivalent
Duties and responsibilities
- To attend and service meetings including corporate management, committees, sub-committees, working groups and task and finish groups.
- Prepare agendas, reports, update the website, take minutes, and follow up any actions after the meetings within the required deadlines.
- To provide advice to members of the public, elected members and other Council officers on procedures e.g. committee procedure rules, public speaking and declarations of interest.
- To undertake duties to support elected members including organising member training and development, administer member enquiries and undertake Personal Development Plans.
- To administer and report on information requests such as Ombudsman enquiries, Freedom of Information and Environmental Information Requests.
- To assist with civic and democratic activities and events and provide cover for other members of the Committee and Member Services Team.
- To provide diary support and organise meetings for the Executive.
- To assist with the organisation of Parish, District, County and Parliamentary Elections and the Electoral registration process as required.
- To maintain a high level of customer service at all times in line with the Council’s Customer Services Standards.
- To be an effective communicator with elected members, other Council departments and external partners, supporting positive public relations at all times.
- Substantive experience of working in a customer focused role.
- Experience of working in a public sector environment including committee servicing and administration.
- Significant administrative experience including preparation for meetings and the production of agendas, reports and minutes.
- Experience of work associated with Elections would be an advantage.
- Excellent verbal and written communication skills, including report writing and minute taking.
- Excellent IT skills with a good working knowledge of Microsoft Office.
- Ability and willingness to demonstrate the Council’s values and behaviours.
- Ability to use own initiative and organise and manage own workload to meet priorities with minimal supervision.
- Ability to work as part of a team and contribute to developing and improving working practices and performance. To work collaboratively with senior officers, elected members, managers, staff, colleagues and partners.
- Commitment to developing and maintaining high levels of customer care.
- Ability to work under pressure to tight deadlines in an environment of conflicting priorities.
- Ability to deal with issues in a courteous and diplomatic manner and ensure issues of a confidential nature are dealt with appropriately
- Commitment to personal development and a willingness to undertake training.
- Be flexible in duties and times of work
- Flexible working
- Family friendly policies
- On-site free parking
- Up to 30 days' annual leave
- Option to purchase additional leave
- Salary sacrifice cycle to work scheme
- Savings and loan scheme
- Discounted gym membership
- Generous pension scheme
- Additional voluntary contribution to AVC
- Staff reward scheme
- Employee Assistance Programme
- Employee forums (Your Voice, Health & Wellbeing)
The information contained in this job description is provided to assist employees joining the council to understand and appreciate the work content of their post and the role they will play in the organisation. However, the following point should be noted:
- Whilst every endeavour has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used, in which case all the usual associated routines are naturally included in the job description.
How to apply
Download and complete the application form
Application forms should be returned to: firstname.lastname@example.org OR
Rossendale Borough Council, People & Policy, The Business Centre, Futures Park, Bacup, Lancashire, OL13 0BB
Alternatively, email your name and address, quoting reference number KL1012 to email@example.com or telephone People and Policy on 01706 252449.
Closing Date – Monday 20th February 2023 at 10am
Interview Date - Week Commencing 27th February 2023