Rossendale Borough Council
New website customer registration

The Council is due to launch a new website on 09/08/2017. Please note that all customers who have previously registered on our existing site will need to re-register on the new site.

Terms and Disclaimer

Privacy­ and Cookies­

Cookies are small text files that are placed on your computer b­y websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This site uses cookies in order to provide a service to visitors. No personal data is stored in cookies, no information is gathered by us using cookies and cookies are not used in order to provide advertis­ing. Cookies are used for the following purposes:

  1. to allow users to log in to the web site
  2. to check that cookies can be set and therefore determine whe­ther a user is able to log in
  3. to store a reference to form data that is stored on the web server
  4. to collect anonymous usage data that helps us to improve the site. Collected data does not identify you in any way and is not shared with anyone else.

A des­cription of all cookies used on this site

Cookie Audit
Item Cookie Purpose More information
PHPSESSID General purpose session cookie Stores information about the current user session on your computer. Needed for the site to function correctly.
Tests to see if cookies are enabled
A simple test cookie that determines whether your computer allows the use of cookies.
Google Analytics  __utma  Usage data
Keeps track of the number of times the user has been to the site, when their first and last visit was
Google Analytics
 Usage data
Records the time when the user enters the site.
Google Analytics
 __utmc  Usage data
Records the time when the user leaves the site (expires after 30 minutes).
Google Analytics
 __utmz  Usage data
Keeps tracks of where the user came from, how they found the site, the search engine and keyword used.

­Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Please note that it is possible to opt out of Google Analytics across all websites.


All material on this website, including text and graphics, is copyright to Rossendale Borough Council unless otherwise stated.

The text and graphic content of this web site may be used, printed and distributed ONLY under the following conditions:

  • The content of the site is used for non-commercial purposes only
  • Copyright information is displayed (© Copyright 2009 Rossendale Borough Council)
  • The content is not modified


While every care has been taken in the compilation of this information, the Rossendale Borough Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages.

The Rossendale Borough Council does not endorse any external linked sites and is not responsible for their content.

Data Quality

The Rossendale Borough Council is committed to the highest standards of quality of information.

If you are aware that there are any errors in the information provided please notify us by emailing

Information about the Rossendale Borough Council and our Website
Our privacy policy covers Rossendale Borough Council and its website. Should you have any queries about the site, you can contact us by emailing

Accessing Rossendale Borough Council Website

You can access our website home page and browse our site without disclosing your personal data to obtain information about the Rossendale Borough Council services and activities.

What personal information do we collect?

To use our online services we will ask you to register your name, email address and other relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information will only be used for the intended purpose and should we wish to use it for any other purpose, we will ask for your permission first.

Collecting information automatically

We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.


We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.


All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.

Data Protection

We will treat any personal information by which you can be in accordance with the Data Protection Act of 1998. If you have an enquiry or concern regarding the processing of personal data by Rossendale Borough Council, please contact our Data Protection Officer

You can ask us for information we may hold about you by writing to the above address. We will inform you within 40 days if we store any personal information about you.

You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 40 days of your request- although we may require proof of your identity and information to locate your personal data.

There may be a small charge for this information.