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Our Customer Service Standards

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Bins, rubbish and recycling

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Council tax and Benefits

  • Benefit change of circumstances

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Emergencies, safety and crime

  • Report antisocial behaviour

  • Child protection issue or concern

  • Activate community trigger

  • Report a dangerous structure

  • Report an issue in a children's playground

Environmental problems

  • Report dog fouling

  • Report fly-tipping

  • Report Graffiti

  • Report problem with litter bin

  • Report parks and open spaces or playground issue

  • Report a problem in a cemetery

  • Report a noise complaint

  • Report a problem with a food product or a food business

  • Street cleansing issues

  • Street sweeping issues

Housing

  • Report unsatisfactory private rented housing

Planning and Building control

  • Report unauthorised building works

Roads and Travel

  • Abandoned vehicles

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  • Fault on the highway, potholes, street lights ect

Report fraud

  • Report a benefit fraud

  • Report a single person discount fraud

  • Report and council tax exemption fraud

  • Report a business rate exception fraud

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