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Council offices

One Stop Shop

The One Stop Shop is a face to face walk in centre that deals with a variety
of Council enquiries, suggestions, requests and complaints.

It has generically trained customer service advisors who strive to respond to
as many queries as quickly and efficiently as possible.
The One Stop Shop is located at The Business Centre, Futures Park, Bacup,
OL13 0BB.


The One Stop Shop is fully compliant with the Disability Discrimination Act and includes a Loop facility, Language Line and access to British Sign Language interpreting services.


Our opening hours are 8.45am to 5.00pm Monday to Friday (9.15 am Tuesday due to staff training)