If you need advice because you have nowhere to live or are at risk of becoming homeless, please complete the online enquiry form using a computer or smartphone.
If you already have an open case with us please do not complete the online enquiry again - please contact your housing options officer directly by email or call 01706 252555.
The online enquiry will ask a number of questions about yourself, your household and your circumstances. Please make sure that you answer all the questions and include a contact number and/or an email address so that we can get in touch with you. Once the enquiry has been submitted, it will be reviewed by our team and a housing options officer will then contact you within 5 working days to discuss your housing circumstances further and to complete the assessment.
During the assessment, we will ask you a number of questions about your circumstances, your household's support needs and your wishes.
We will discuss the steps we will take and you will take to assist you in preventing you from becoming homeless or relieving your homelessness. These steps will form your personal housing plan.
There are a number of services that can help you to stay in your current home, including help with:
- tenancy matters
- housing benefit/universal credit issues
- a relationship breakdown.
If staying in your current home is not an option, we can help you take steps to look for a new home.
If you are homeless tonight and need emergency accommodation please complete the form and contact the team on 01706 252555 during office hours or 0300 222 5946 and select option 9 outside of office hours.
Alternatively you can email firstname.lastname@example.org with your query
If you are referring someone else for help with housing please complete the enquiry form
If you are unable to complete the online enquiry form please call 01706 252555 during office hours (09:00 - 17:00 Monday to Friday)