Help with the cost of Living crisis in Rossendale

Rossendale Household Support Fund

The Household Support Fund (HSF) is funded by the Department for Work and Pensions to support those most in need with food costs, energy or wider household essentials. To support households with the rising cost of living, the Government has allocated further funding to local authorities in England to extend the Household Support Fund.

The household support fund is now open.  Funding is limited and the fund will close when all available funding has been allocated.

HSF7 will provide a range of discretionary support rather than being legal entitlements and all awards are based on funding still being available.

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APPLICATIONS

Applications can be completed using the link below. If you are struggling to use the link please contact householdsupport@rossendalebc.gov.uk or phone 01706 252471.

Before you complete your application please read the frequently asked questions to ensure you are eligible.

The applications form will take approximately 30 minutes to complete. The form is at after the “Frequently asked questions- before you apply” section below. 

Have all supporting information ready to upload.

Frequently Asked Questions- before you apply 

The aim of this scheme is to provide longer term support to our residents who are struggling financially.

Who can apply? 

  • You are not eligible for funding from the application based scheme if you or someone in your household received a household support fund payment or voucher from the council after 1st January 2025    
  • You must be aged 16 or over  
  • You must be a registered for Council Tax payments in Rossendale 
  • You can show you are responsible for paying household bills at your address 
  • You must be experiencing financial hardship and struggling to afford essential items or living costs  
  • You do not need to be on benefits to apply, but you should be on a low income and be struggling with a financial crisis.

How do I apply?

  • You must complete the online application form below 
  • You must provide:
    • at least two months of recent bank statements for all open bank / savings accounts held by adults within the household that show your household expenditure.
    • if you receive universal credit, a full breakdown of your universal credit statement
  • Once your application is received by us, we aim to contact you as quickly as possible. We are currently dealing with a large number of applications – we appreciate your patience and will deal with applications as fast as we can.    
  • If the required documents have not been provided, we cannot proceed with your application.

What support is available? 

Short term support is available as vouchers to help with:  

  • Food    
  • Other essential items 

How will I receive support?

  1. If you are successful we will send you a Huggg voucher. Huggg is the name of the company we are using to send out vouchers. The vouchers can be for shopping, or paying energy bills, or to buy other household essentials. The type of voucher we send you will depend on your circumstances.
  2. The voucher will be sent to you either by text message to your smart phone with a link for you to download your voucher, or by email for you to download and print. (Applicants that are not online or don’t have a mobile phone will receive a voucher in the post).

Help with obtaining your bank statement:

  • Barclays – for further help call 0345 734 5345
  • Chase – for further help call 0800 376 3333
  • Co-Op Bank – for help call 03457 212 212
  • First Direct – for further help call 03456 100 100
  • HSBC – for further help call 03457 400 400
  • Halifax – for further help call 0345 720 3040
  • Lloyds – for further help call 0345 300 0000
  • Monzo – for further help call 0800 802 1281
  • Nationwide – for further help call 03457 302 011
  • NatWest – for further help call 0345 788 8444
  • Royal Bank of Scotland – for further help call 0345 724 2424
  • Santander / Santander Mobile – for further help call 0330 9123 123
  • Starling – for further help call 0207 9304 450
  • Tesco – for further help call 0345 300 3511
  • TSB – for further help call 03459 758 758

How do I provide a Universal Credit Statement?  

If you receive part of your income from Universal Credit, we will need to see evidence of this. If you’re unsure on how to get a statement for this, please follow the steps below:  

  1. Log in to your Universal Credit account   
  2. Go to the Payments page.  
  3.  Click on the latest statement.  
  4. The statement will appear on your screen.  
  5. You can then select the option to ‘Print to PDF’ or ‘Save as PDF’  

How do I provide the financial documents?  

The best way to do this is to upload the documents through the online application form or if you are unable to do this email through to householdsupport@rossendalebc.gov.uk

You can also provide your financial information directly at Rossendale Borough Council, Customer Access Centre, Future’s Park, Bacup. OL13 0BB. Please mark if for the attention of Household Support Fund.

Please note any applications that are submitted without the required financial documents will not be processed until this has been received. 

Apply to Household Support Fund